Deskless workers are commonly known as field or mobile workers. Today they constitute as much as 80% of the world’s workforce (approximately 2.7 billion people). Production, construction and logistics are just some of the sectors where a large proportion of employees are deskless. Unfortunately, research shows that almost every second employee in the field admits that has no “communication” with his employer. Working outside the office can make it difficult to access company resources, but it should be borne in mind that the number of employees “without a desk” is constantly growing. So I guess mobile workers aren’t that mobile, right?
➡ The selection of the right tools for the job can help not only save money (for example those spent on servicing equipment) and actually improve processes. It also guarantees the security of corporate data – and this can prove invaluable.
Step 1: Choose durable equipment
The tasks of field workers are different from those working behind a desk. Therefore, the most suitable will be so-called rugged devices. Rugged devices are designed to withstand much more damage, making them much safer and longer lasting. This is very useful if you work in difficult conditions, such as extreme temperatures, wet surfaces or areas exposed to rain, where you have to work with special devices – such as mechanics or drivers of a large transport company.
Step 2: Monitor the full life cycle of the device
The key to an integrated, productive, profitable and compliant supply chain is good and continuous connectivity and visibility of all resources, personnel and processes – whether it is a production warehouse, distribution center or inventory management in the back of a retail store.
The full life cycle of the device can be tracked from the MDM (Mobile Device Management) solution, which is a system that allows you to remotely manage the fleet of mobile devices in your organization. You can easily add many devices to the console at once and then monitor them – from locating to viewing battery parameters and much more.
Step 3: Manage security updates and restrictions
Remote management using the MDM solution is not only about device configuration or remote installation of apps needed for everyday work. It also means enforcing appropriate security restrictions on devices, such as the length of the PIN code, Bluetooth settings or Wi-Fi network settings. It is also possible to limit the file sharing functions, as well as to divide the data on the device into a corporate and private part.
To ensure an adequate level of security, we can also force an update of the system or specific apps. The selection of appropriate devices in conjunction with the MDM system gives you great security opportunities – all to protect corporate data on the one hand, and to care for the privacy of the end user on the other.
Step 4: Solve problems with the remote access feature
Imagine a mobile worker who is tens of kilometers away from the company’s headquarters and support department. In case of any problems with the device (non-working application, lack of permissions or a technical fault), the remote access function will be the key.
Remote access is especially important in industries such as transport, logistics, but also in courier services and any other company where there are mobile workers. It allows you to quickly get remote access to devices and data that are located in a completely different place, allows you to exchange files and to remotely help in case of problems with the device.
Step 5: Share one device with multiple employees
An interesting use can also be the so-called multiuser function. It allows multiple employees to use one mobile device. In this case, the device is not assigned to a specific person. After the user logs in, his profile is loaded on the device and the device is ready for work.
An example of the above features can be the integration of Zebra Technologies devices with the FAMOC manage management system. If you want to learn more about the capabilities and management of rugged devices, please register to our webinar:
➡ From enrollment to remote support: FAMOC manage MDM for Zebra devices, on September 22 at 10:00 CEST. You can read more about the webinar and register here.