Support Analyst (2. line)

5.600 - 7.100 PLN gross

Gdańsk

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What will you be responsible for?

  • ongoing correspondence with clients and partners,
  • operation of the reporting system (registering, categorizing and resolving incidents),
  • execution of license orders received via e-mail and in the application registration system,
  • analysis of reported problems and searching for possible solutions in cooperation with testers and developers,
  • training of the FAMOC system use – both remotely and at the customer’s premises,
  • training in system installation and server maintenance – both remotely and at customers’ premises,
  • consulting and analysis of customer requirements,
  • proactive ongoing control of the state of the managed cloud infrastructure,
  • escalation of applications and cooperation with a team of developers on more complex issues,
  • escalation of incidents and cooperation with external suppliers of services and equipment,
  • cooperation with developers and testers,
  • developing the IT knowledge base, documenting known issues, suggesting improvements to our processes and procedures,
  • implementation, integration and configuration of the system, both remotely and at customers’ premises,
  • creating and updating pre-implementation and as-built documentation.

What should you have?

  • analytical thinking and problem solving skills,
  • knowledge in the field of IT / mobile technologies,
  • basic knowledge of RHEL / CentOS and SQL language,
  • knowledge of MS Windows Server, Microsoft Exchange, MS Certificate Authority and VMWare,
  • experience in working with ticketing systems (e.g. Freshdesk, OTRS, Jira),
  • knowledge of issues related to the network environment (LAN / WAN),
  • communicative English,
  • very good work organization,
  • assertiveness and self-reliance.

You'll get extra points for:

  • one year experience on a similar position,
  • knowledge of scripting languages (Bash, PowerShell, PHP, Python).

What do we offer?

In Famoc you will find helpful people, no corporate structures, interesting technologies and stable work in a globally operating company. We work with large brands such as Samsung, Google and Apple, and our clients include Polish Post, Lotos or … the king of Spain (;

We are a transparent company and this is also how we approach our employees – both current and potential ones. Our salary regulations are known to all employees and we conduct evaluation interviews with a guaranteed raise twice a year! In addition to the vertical promotion, we also give our employees the possibility of horizontal promotion, i.e. changing the team or a project.

And on top of that is the benefits package that can be found below!

Who'll recruit you?

This recruitment is carried out by Alicja Okuniewska from the HR team. To learn more about what the recruitment will look like, check the Careers at Famoc page or contact Alicja.

Benefits

life insurance and private medical care

Multisport card co-finance

training budget

flexible working hours and possibility of remote work

Covid-time remotely

2 evaluation interviews with a raise/ year

flexible forms of employment

table football, xbox and darts

onboarding & in-house trainings

fresh fruits on Wednesdays

numerous bonding events

convenient office location

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